JLaurie – Design Leadership | UX | Strategy

Treasury Management Solution for HSBC Securities Services

Client: HSBC Securities Services
gd_system_blocks_used: {"core/paragraph":3}

Tags: Design Leadership, Digital transformation, Interaction design, Service design, Workshops

Customer Experience Transformation for Lloyds Banking Group

Client: Lloyds Banking Group
gd_system_blocks_used: {"core/image":4,"core/paragraph":14,"coblocks/dynamic-separator":2,"core/spacer":5,"core/heading":2}

Tags: Design Leadership, Digital transformation, Service design, Strategy, UX Design

A Digital Twin of a Global Bank

Client: HSBC
gd_system_blocks_used: {"core/spacer":23,"core/paragraph":29,"core/image":15,"coblocks/dynamic-separator":6,"core/heading":6}

Tags: Data visualisation, Digital transformation, Interaction design, Product management, Strategy

A Commercial Customer Portal and Markets Analysis Tool for the Energy Markets

Client: BP
gd_system_blocks_used: {"core/spacer":4,"core/paragraph":18,"coblocks/dynamic-separator":4,"core/image":14,"core/heading":4,"core/gallery":2}

Tags: Business analysis, Ethnography, Interaction design, Service design

Design Management of a B2B retail platform

Client: Sainsbury's
gd_system_blocks_used: {"core/spacer":19,"core/paragraph":16,"core/image":11,"coblocks/dynamic-separator":4,"core/heading":4,"core/group":1,"core/gallery":1}

Tags: Complexity, Design management, Ethnography, Product, UI design

A RITE (Rapid iterative testing and evaluation) study for a global financial services provider

Client: Visa
gd_system_blocks_used: {"core/paragraph":12,"core/image":3,"core/spacer":2,"core/heading":2}

Tags: Strategy, Usability testing, UX Research

A Discovery Project for the Redesign of a National Health Screening Service

Client: Public Health England
gd_system_blocks_used: {"core/image":12,"core/paragraph":16,"core/spacer":19,"coblocks/dynamic-separator":4,"core/heading":4,"core/gallery":2}

Tags: Ethnography, Personas / User profiles, Semi-structured interviews, Service design, Service Journey Mapping, Wireframes

A Research and Design Thinking Project to Inform the Redesign of a Pension Service

Client: Nest Pensions, The UK Government workplace pensions scheme.
gd_system_blocks_used: {"core/spacer":18,"core/paragraph":21,"core/image":10,"coblocks/dynamic-separator":7,"core/heading":7,"core/gallery":1}

Tags: Focus groups, Semi-structured interviews, Usability testing, Workshops

Digital Strategy and Product Design for the Future of the Security ops industry

Client: Smiths Detection
gd_system_blocks_used: {"core/spacer":14,"core/paragraph":18,"coblocks/dynamic-separator":4,"core/image":9,"core/heading":4}

Tags: Design Thinking, Digital transformation, Storyboards, Strategy, Workshops