A Discovery Project for the Redesign of a National Health Screening Service

• Client: Public Health England
• gd_system_blocks_used: {"core/image":12,"core/paragraph":16,"core/spacer":19,"coblocks/dynamic-separator":4,"core/heading":4,"core/gallery":2}

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Tags: Ethnography, Personas / User profiles, Semi-structured interviews, Service design, Service Journey Mapping, Wireframes

A Research and Design Thinking Project to Inform the Redesign of a Pension Service

• Client: Nest Pensions, The UK Government workplace pensions scheme.
• gd_system_blocks_used: {"core/spacer":18,"core/paragraph":21,"core/image":10,"coblocks/dynamic-separator":7,"core/heading":7,"core/gallery":1}

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Tags: Focus groups, Semi-structured interviews, Usability testing, Workshops